Refund policy

Should the customer receive any items that did not order, or that prove to be faulty, please contact us at thankyou@yukazan.com within 5 days (Malaysia) and 14 days (International) from the date of item received.

Due to hygiene reason, goods sold are strictly not exchangeable or returnable

Should you have any concerns or queries with regard to your order, please contact us at thankyou@yukazan.com.

(1) Can I cancel/change an order after I have confirmed it?

• Due to hygiene reason, goods sold are strictly not exchangeable or returnable

Should you have any concerns or queries with regard to your order, please contact us at thankyou@yukazan.com.

(2) What should I do if the item/product I received is damaged or not the one I ordered?

• In the event you, received any items that you did not order, or that proved to be faulty, please contact us at thankyou@yukazan.com within 5 days (order delivered within Malaysia) and 14 days (order delivered outside of Malaysia) from the date of item received.

(3) What should I do if I did not receive my order within the stipulated timeline?

• If you did not receive your order within the timeline stated in the Shipping Policy, please contact us at thankyou@yukazan.com within 5 days from the expiry of such timeline (“DELIVERY LEAD TIME”).
• If you do notify us within the timeline stipulated above, we will look into the matter and at our sole discretion, make good the non-delivery of the products.
• However, if the delivery is unsuccessful was due to incorrect or incomplete delivery address and/or contact number provided by you when you place your order, you agree to bear the re-shipping fees and any administration charges incurred. If we do not hear from you after the expiry of the Notification Period, we will then dispose your order without giving you notice and shall not in any way be liable to replace the order or refund to you the monies you paid for the order.